How it is organized
How a luxury hotel is organized: every department and role explained
Every department of a luxury hotel, who leads it, and what the general managers interviewed for The Luxury of Attention say about how the structure works.
The kitchen brigade explained: every station and rank, from commis to executive chef
Every rank and station of the kitchen brigade, who stands at the pass, and what the chefs interviewed for The Luxury of Attention say about it.
The roles
What a luxury hotel general manager does
What a luxury hotel general manager actually does each day, in the words of the general managers interviewed for Rahim B. Kanani's three books.
What an executive chef does
What an executive chef is responsible for, what the day at the pass looks like, and how the chefs in Rahim B. Kanani's books describe the job.
What a hotel concierge does
What a luxury hotel concierge does, why the role survives the internet, and how the hoteliers in Rahim B. Kanani's books describe it.
What a hotel butler does
What a hotel butler does at the top of luxury hospitality, drawn from what the general managers I interviewed said about their butler teams.
What a maître d' does
What a maître d' does in a serious restaurant, from the briefing before service to recovery on the floor, in the words of the chefs and hoteliers I interviewed.