Fourteen conversations, one for each chapter, for the commute or the kitchen. Every episode page carries the full transcript and links to the chapter summary, the Field Guide lesson and the questions the conversation raises. Listen here, or follow the series on Spotify or Apple Podcasts.
01The Calling
Why a career in this work begins with a recognition
02The Apprenticeship
Where the craft is handed on
03Leading by Example
The standard is what the leader does in front of the team
04First the Team
Why your team is the ultimate moat
05Giving the Keys
The four keys of real empowerment
06The Creative Act
Creativity is a muscle you build
07In Pursuit of Perfection
Why the best never catch perfection
08The Human Touch
Why you cannot teach the human touch
09Knowing Your Guest
Knowing guests before they ask
10The Recovery
How luxury hospitality fixes service failures
11Staying True
Staying pure while trying to evolve
12The Digital Discipline
Where technology belongs in luxury hotels
13The Long Game
What forty years of attention returns
14The Future of Luxury and Craft
Why attention is the ultimate luxury
Produced with Google NotebookLM from the text of the book.